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Patient Promise

Spending time with our patients and listening to their needs is at the heart of what we do at Keyes Eyecare.

We promise to:

1. Make you feel valued.

We have a personal approach and enjoy getting to know our patients. You are unique and we want you to feel valued when you deal with us.

2. Listen to you.

We allocate plenty of time for your visit. This allows you time to share any concerns and expectations you may have for your vision and eyewear.

We work together with you to explore your potential options, so you are well informed about your eyes and vision, as well as your choice of eyewear.

3. Make personalised recommendations following a thorough examination.

We have a team with over 100 years combined experience and will use our expertise to ensure you understand the options that you have.  There is no “one size fits all” or “off the shelf” approach here.  Our aim is to get to know you well enough to find out, with you, the best solution for your individual visual needs, style and budget.

We understand that choosing new glasses can be difficult, but would love to assist you in choosing the perfect pair.  To help you choose the right frames and lenses we will craft personal recommendations based on what you want from your new glasses and give you a range of options to suit your visual needs, lifestyle and look.

We guarantee that your new glasses will:

1.  Suit your lifestyle

Our patients are unique and we recognise your individuality. To help you find the right frames and lenses we will: craft personal recommendation based on what you want from your glasses and give you a range of options to suit your visual needs, lifestyles and look.

2. Make the most of your vision

Our best moments at work are the ones when our patients come back saying their new glasses are the best, most comfortable pair they have ever had. Or, that the vision in their new glasses is clearer and more comfortable than they have ever had before. This is what we aim for - to make a difference, every time - its why we come to work! 

3. Look and feel great

You want to look great in your new glasses as well as, of course, seeing well and feeling confident. Our individualised approach means that we can advise about frame styles and make recommendations based on your face shape, colouring, hairstyle and lifestyle that are specific to you.

4. Be comfortable

We guarantee that we won't let you go away with glasses that don't fit you.  As we're not perfect, sometimes we get things wrong, so if we do and you choose frames that end up being uncomfortable, we will choose another pair with you under our complete satisfaction guarantee.

FREE AFTERCARE FOR LIFE  To make sure that they fit comfortably we will perform a bespoke measuring service that allows us to fit your new glasses with expert care. We will service your glasses at any time after your purchase so that they will always remain as comfortable as possible.

The Keyes Eyecare Price Promise

If you find identical glasses (frame and lenses) offered for sale at a lower price at another practice within 30 days of purchasing your new glasses from Keyes Eyecare, we will happily refund the difference!

Our only conditions are that you provide us with a written quotation from another practice within a five mile radius of Keyes Eyecare and that the price quoted is the normal selling price (so not part of a 2 for 1 or other special offer).


We want you to enjoy wearing your new glasses as much as we enjoyed helping you choose them, so if you’re not completely satisfied please let us know and we’ll be happy to help.


Come and see us at our Gosforth Opticians

If you are ready to book an appointment, please call us on 0191 284 7361 or book an appointment and we'l'l talk you through the next steps. We're conveniently located for Jesmond, Kenton, Tyne Valley, Wideopen and Ponteland with free on-street parking.
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